Do you want to enhance the efficiency and efficacy of your business? One way to do so is to invest in the right software – amongst the software include the right signature tool. This AdobeSign vs DocuSign comparison can help you find the best signature tool for your business.  With businesses becoming more remote each day, investing in the right software tool can eliminate redundancies within your business processes and help save time, costs, and increase productivity.  

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These paperless software solutions allow business teams to remotely sign and approve documents – pushing deals and projects without having to spend too much time on the physical paperwork. There is a myriad of signature software options in the market – however, we've already established that the AdobeSign and DocuSign software are amongst the top best. So, to help you decide which software will work best for your business, we've compiled a detailed AdobeSign vs DocuSign comparison below. 

What Is The Difference Between AdobeSign And DocuSign?

AdobeSign is cloud-based signature software designed to allow the user to sign, send, track, and manage a signature process. The software is part of the Adobe Document Cloud Suite. What makes AdobeSign different from DocuSign is that it is designed to streamline signature workflows for different businesses by integrating or being embedding with other apps such as Adobe Acrobat, Adobe PDF, and Adobe Creative Cloud. 

The platform even features an advanced digital signing feature that allows you to embed custom web forms, collect payments and send invoices through apps such as PayPal and Braintree, add custom branding and use advanced form fields. 

DocuSign on the other end simply provides businesses and individuals with legally binding documents. DocuSign is software designed to function as an electronic signature and agreement cloud. What makes the software unique is its ability to connect the entire agreement and project process to form a synergy – ensuring no step is missed. 

The software integrates two key functions – i.e. paperless digital signing and agreement cloud that connects all players in the process. To ensure maximum effectiveness of the process, the software combines features such as Gen for SalesForce and Negotiate for SalesForce, signature tools, automation workflows, and payment collection apps, as well as analysis and agreement storage centralizing apps for full project management. 

Design & Ease of Use

AdobeSign offers more than basic signature software – depending on the plan you opt for. You can even use the app for a full business suite – allowing you to execute functions such as payment collections. Nonetheless, AdobeSign is still extremely easy software to use. The software makes signatures easy – all you have to do is click, or tap to sign and swipe to track progress. 

As mentioned above, the software also integrates advanced digital signing software that allows you to execute other tasks such as embedding custom web forms, collect payments, add custom branding, and utilize advanced form fields. For added versatility, AdobeSign works seamlessly with Acrobat – meaning you can execute other tasks such as creating documents from scratch or editing them in PDF forms, and collaborating with other team members on the document. 

DocuSign on the other end features an extremely easy-to-use design to make it ideal for anyone to use. The software is designed to take you through easy document signing steps to ensure you don't miss out on any step. These steps include preparing, signing, acting on the pending tasks, and managing documents. 

The software allows you to upload any document for signing – whether it’s in pdf or MS word format, just to mention a few, and when a document is uploaded, the software offers a realistic signature look to mimic actual ink. 

After uploading the document, all you have to do is drag and drop your signature where you want to add it then, send it to the right parties using email or apps such as OneDrive, Dropbox, or Evernote. Documents signed using DocuSign are legally binding as well. 

When it comes to user security, DocuSign does a better job for small and medium sized enterprises. However, AdobeSign is designed with more expansive security which caters perfectly to large enterprises. Both software options offer mobile and web browser options – although DocuSign outperforms AdobeSign when it comes to the mobile interface. 

The software also comes with the advantage of seamlessly integrating your sales process thus; it integrates with apps such as SalesForce. Furthermore, DocuSign works through different platforms, the software is friendly to use with smartphones, tablets, or computers.

To cater to different users, AdobeSign offers up to 34 different user languages including English, German, Chinese, Japanese, and Dutch. DocuSign on the other end offers up to 49 different languages including English, Spanish, and French.

Winner: When it comes to the design and ease of use, both software options do a good job – making them both winners. They both offer features that extend from mere esignatures to offer more comprehensive document and deal management functions. 

Integrations & Add-ons

AdobeSign integrates with a generous amount of apps through the Adobe Sign API. Amongst the apps include SalesForce, Dropbox, Microsoft Office, and Microsoft packages. Furthermore, AdobeSign can also be used as an extension in other platforms such as Zoho – making it easy for people to manage their documents even when they are using other software. 

DocuSign on the other end comes with an even more generous integration feature – connecting with over 350 apps. Some of the key apps to connect with DocuSign include SalesForce, Microsoft, and SAP. In fact, the software enjoys exclusively pre-built apps such as DocuSign signature for SalesForce, DocuSign for Microsoft, DocuSign for Google, SAP signature management by DocuSign, DocuSign for Oracle, and DocuSign for Apple. 

Furthermore, DocuSign features API options that allow for more functions. These include signature API, DocuSign CLM APIs for document and user management operations, DocuSign esignatures for SalesForce for non-coded customized signatures in the SalesForce app, signature appliance APIs such as control identification for hybrid and cloud applications, as well as DocuSign Admin API for managing all your DocuSign accounts.  However, both AdobeSign and DocuSign don't connect with third party apps such as Zapier or automate.io – meaning all their integrations are native. 

Winner: With a higher variety of integrations and APIs, the DocuSign software takes the lead. 

Customer Support

AdobeSign comes with a choice of five customer service options – you can opt for a self-service community forum where you can ask questions to fellow users and experts in the platform, email, ticket, chat, and phone support. Additionally, you can find an FAQ section for frequent issues experienced by most users.  For all plans, AdobeSign offers 24/7 live chat support. However, to enjoy phone and email support, you will have to opt for a higher plan. 

DocuSign on the other end offers all the four customer support options as AdobeSign in addition to access to the resource center and community forum. The software offers its support service through a choice of four plans – i.e. standard, Plus, Premier, and Enterprise. The Standard plan is included in the subscription and it covers the above services – including 24/7 chat support although it can be slow at times. 

Additionally, the Standard plan offers system availability monitoring and online management services with an initial response time of fewer than 24 hours. The higher plans are available at an additional cost, plus, they come with the advantage of additional features and offer more reliable services such as 24/7 phone support and a response time of within 8 hours for email support.

Winner:  Offering a wider range of customer support options, DocuSign is the winner. 

Pricing

AdobeSign has a free and paid plan option for single and multi-users. For a single user, you can opt for the Acrobat PDF Pack with e-sign, Acrobat Pro DC with e-sign, or Acrobat Pro DC with advanced e-sign– each costing $9.99 per month, $14.99 per month, and $19.99 per month, respectively. The Acrobat PDF Pack offers basic tools to design, convert, and combine PDFs online. 

The Acrobat Pro DC offers an all-in-one PDF and esignature solution for individuals. The Acrobat Pro DC with advanced e-sign offers a full set of Acrobat Pro features and other more powerful tools such as posting signable online forms and payment collections. 

The two latter plans come with a 7-day free trial as well. The multi-user option offers a choice of the Acrobat Pro DC with e-sign for teams or Acrobat Pro Dc with advanced e-sign for teams – each catering for a minimum of 2 users and costing $16.99 and $21.99 per month per license, respectively.  Larger businesses can opt for the Adobe Sign for business and enterprise - the business plan offers a more customizable price package based on your needs.

The DocuSign software offers a 30-day free trial across all its plans, but, it doesn’t offer a free plan. The esignature paid plans include the Personal, Standard, Business Pro, and Advanced Solutions – with each plan working just as their titles suggest. The Personal, Standard, and Business Pro plans cost $10, $25, and $40 per month per user, respectively. The Advanced solutions allow you to customize the package which, in turn, means that it comes at different price bands based on your needs. 

Furthermore, DocuSign offers an API plan and special plan – catering to different industries such as real estate. The API plan offers a free plan and paid plans ranging from $50 per month to $480 per month – and more customizable pricing options. The special industry plans on the other end have a price range of between $10 and $20 per month.

AdobeSignDocuSignUsersPricingUsersPricingAcrobat PDF Pack with e-sign1$9.99Personal1$10Acrobat Pro DC with e-sign1$14.99Standard1$25Acrobat Pro DC with advanced e-sign1$19.99Business Pro1$40Adobe Sign for business and enterpriseCustomizable Customizable Advanced SolutionsCustomizable Customizable 

Winner: Offering much lower costing plans, AdobeSign takes the lead.

Feature Comparison Chart

The AdobeSign vs DocuSign comparison you to distinguish between the two and figure out which software is right for your needs. For example, when it comes to the design, both software options are designed with easy-to-use interfaces. Yet, you will find significant distinctions between the two when observing their features beyond document signing. 

DocuSign automates your business processes – integrating with over 350+ apps, AdobeSign on the other end focuses more on document management. AdobeSign is lower costing than DocuSign, however, you also have to remember that it doesn't offer as many features compared to DocuSign. 

Furthermore, DocuSign does a better job in customer support - offering more options compared to AdobeSign. But, to enjoy more customer support features, you will have to pay extra for higher plans.  Thus, in some areas, DocuSign offers better features, but, it means that you will pay slightly more as well.

FeaturesAdobeSignDocuSignDesign & Ease of Use4.84.8Integrations & Add-ons4.74.9Customer Support4.74.8Pricing4.84.7Rating 4.754.8

Final Verdict – AdobeSign vs. DocuSign

There’s no doubt that both the two software are excellent signature solutions. However, using the AdobeSign vs DocuSign comparison, you can decide which software is the better version. Thanks to the features and low cost, AdobeSign is a better option for small to medium sized businesses. 

The software is simple to use with minimal features but, it also offers useful add-ons such as the payment collection option you will enjoy at the higher plan.  DocuSign on the other end is a better option for large enterprises due to the more comprehensive feature options – particularly its native integration with apps such as SalesForce. 

Due to this design, DocuSign allows you to manage almost all your document processes in one place. DocuSign also comes with the advantage of user-friendliness – offering a better mobile interface compared to AdobeSign. This means that large enterprises – even those with remote team members – can still efficiently manage projects and deals on the go. 

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